Grand Sunset Princess Hotel Playa del Carmen, Playa del Carmen - Reviews, Rooms Options & Prices 2025

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About the Resort

Prolongacion 5Ta Avenida Mz 20 Lt 006, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Grand Sunset Princess is a luxurious all-inclusive resort located in Playa del Carmen, Mexico. This five-star accommodation is celebrated for its stunning beachfront location, offering guests access to crystal-clear waters and beautiful natural landscapes. The resort features well-designed architecture that respects the environment and highlights the beauty of the surrounding area. It boasts several awards, including TripAdvisor’s Certificate of Excellence, recognizing its commitment to high-quality services and facilities.

Location

Situated only 15 km away from Aeropuerto de Playa del Carmen, the resort enjoys easy access to central Playa del Carmen. Guests can explore the vibrant 5th Avenue, known for its shopping and dining experiences. The surrounding area is enriched with the beauty of Mayan ruins and natural parks, making the resort an excellent base for exploring local attractions.

Rooms

The Grand Sunset Princess offers a wide range of accommodations, including the Junior Suite Deluxe with hot tubs and private swim-out access. Each suite is equipped with air conditioning, a minibar, and a flat-screen TV. The resort's spacious rooms provide views of the lush gardens or direct access to pools, ensuring a memorable stay for guests seeking comfort and relaxation.

Eat & Drink

Dining at the resort is an extensive experience with twelve restaurants and nineteen bars available for guests. The cuisine ranges from authentic Mexican to Italian and Swiss, offering a variety of flavors. Signature dishes are creatively presented, and breakfast options cater to diverse dietary preferences. The Chill Out Beach Club Restaurant adds a unique dining atmosphere with beautiful views.

Leisure & Business

The Grand Sunset Princess features a wellness-focused spa with over 1,700 m2 of treatment areas, providing multiple relaxation options. Guests can engage in various recreational activities, including non-motorized water sports like kayaking and snorkeling. The resort also features entertainment options, such as a stylish disco and themed restaurants that add to the lively atmosphere.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Family Room

Max:

3 persons

55 m²

Bed options:

1 King Size Bed

Shower

Bathtub

room details

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Deluxe Junior Suite

Max:

3 persons

55 m²

Bed options:

1 King Size Bed

Shower

Bathtub

room details

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Suite

Max:

3 persons

61 m²

Bed options:

1 King Size Bed

Shower

Bathtub

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Playa del Carmen 4.0 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 6.7 mi

Cancun (CUN) 31.9 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Heavenly Spa Experience

“The hot stone massage I booked at the spa was truly rejuvenating, providing the perfect relaxation I needed during my stay.” view full review

Luxurious Room

“Our spacious room was a delight, featuring a separate shower and toilet, and a lovely balcony that offered a serene garden view.” view full review

Outstanding Restaurant

“Dining at La Vaqueria was a highlight of our trip, serving the best meals we've ever had, with an impressive variety of flavors.” view full review

Accessible Amenities

“The facilities provided excellent accessibility options that ensured everyone could enjoy all areas of the resort comfortably.” view full review

General

Non-smoking rooms
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Hairdresser

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Tennis court
Pool tables
Darts
Table tennis
Archery
Sports trainer

Guest Parking

Dryer

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Board games
Children's menu
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Location

Prolongacion 5Ta Avenida Mz 20 Lt 006, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Prolongacion 5Ta Avenida Mz 20 Lt 006, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

4.0 mi

Calle Xcalacoco North of Playa del Carmen

Playa

4300 ft

Beach

Xcalacoco

4000 ft

Punta Bete

2200 ft

Beach

Point Esmeralda

2.0 mi

Golf Course

El Camaleon Golf Course

1.3 mi

Beach

Grand Coral Beach Club

1.6 mi

Punta Venado

2.2 mi

Beach

Punta Esmeralda Beach

2.0 mi

Carr Federal Mza 20 Lt 02

Go Natural Explorers

2.2 mi

Church of Guadalupe

2.7 mi

Calle 88 Norte

Playa Publica 88

2.5 mi

Gallery

Galeria Luis Sottil

2.5 mi

Museums

Zona Arqueologica Tulum

2.4 mi

28 de Julio Square

2.5 mi

Playa del Carmen

Xca-Ha Park

2.5 mi

Gallery

Amate Gallery

2.5 mi

Cancun-Tulum Highway

Punta Venado Bike Park

2.6 mi

Kingdom Hall of Jehovah's Witnesses

2.7 mi

Events

Salon Tres Rios I

2.8 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

3.0 mi

Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos

Cenote Misterio Maya

3.0 mi

Dive Sites

3.0 mi

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

3.2 mi

Gallery

Tierra Huichol

3.3 mi

Gallery

La Galeria de Playa Art Gallery

3.6 mi

Avenida entre 24 y 34 calles 5a

Caminarte

3.6 mi

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

3.7 mi

Gallery

Riviera Art Gallery

3.7 mi

Golf Course

Grand Coral Golf Riviera Maya

4.0 mi

Nearby

Punta Bete

1000 ft

Restaurants

Koh Thai

4200 ft

Predio El Limonar fraccion 2

La Brasserie

4200 ft

El Limonar 1 Dentro del Hotel The Fives

Oka - Sushi Bar

4200 ft

Predio El Limonar fraccion 2

Club de Playa Selvamar

3500 ft

Playa Xcalacoco

La Marea

1.1 mi

Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Coral Grill & Bar by Viceroy

3900 ft

Playa Xcalacoco Frac 7 In Hotel Viceroy

Cocina de Autor

4200 ft

Carretera Cancun Tulum Km. 62

Arezzo Restaurant

1.1 mi

Predio El Limonar Fraccion 2

Sea Olive

4100 ft

Xcalaco El Limonar No. 1

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the resort and would come back

Friendly staff

Comfortable rooms

Repetitive dining

Contradictory information

8.0/10

Great

Rooms

5.9

Location

8.0

Service

7.8

Dining

5.1

Helen

United Kingdom, January 2025

7.6/10

I had a lovely stay at this hotel! The rooms were comfortable, and the staff was incredibly friendly. The location was perfect for getting around. However, the dining options could definitely use some improvements, as the breakfast was often cold and repetitive. Overall, I think it offers good value for money, but there's room for improvement in certain areas.

Rooms

8.0

The rooms were very clean and had comfy beds, making my stay enjoyable.

Service

9.0

The staff was friendly and always made us feel welcome, which added to the positive experience.

Location

9.0

The location was great; I could easily access places around the complex.

Dining

5.0

The dining was average and the breakfast options were often cold and repetitive, which was disappointing.

Facilities

7.0

The facilities were decent, although they could use a bit more variety.

Stella

United Kingdom, December 2024

6.6/10

My stay at this hotel had its ups and downs. The location by the sea was absolutely stunning and made everything more enjoyable. The staff were friendly and went out of their way to help, but the rooms were quite humid, which was really frustrating. I also found the dining experience a bit lacking due to limited breakfast options. Overall, it had some great moments but also left room for improvement.

Rooms

5.0

The rooms were humid, causing our clothes to smell; they really need some updates and repairs.

Service

7.0

The staff was very friendly and hardworking, although sometimes the information they provided was contradictory.

Location

9.0

The location by the sea was perfect, and the taxi driver they arranged was very helpful in getting around.

Dining

5.0

The breakfast was quite average, and the same options every day made it less exciting.

Facilities

6.0

The amenities could use some upgrading, but the pool area was inviting.

Douglas

United States of America, November 2024

6.4/10

The hotel has a great location, but we encountered significant issues with humidity in the rooms that affected our belongings. While the staff was friendly and caring, the dining options left much to be desired as they were often cold and repetitive. The overall experience was not ideal, especially with the room needing updates and repairs.

Rooms

5.0

The rooms were extremely humid, causing all our clothes to smell; we had to dry them outside when we changed rooms. They definitely need updating and some repair.

Service

9.0

The staff was very friendly and hard-working, always willing to help with our needs.

Location

8.0

The hotel is conveniently located near a la carte restaurants and was useful for helping us contact the airline.

Dining

5.0

Dining was average, with the same options every day and food served cold most of the time.

Facilities

6.0

The facilities included pool access, but overall they felt dated and not very luxurious.

Thomas

United States of America, October 2024

7.0/10

I had a mixed experience during my stay at this hotel. The rooms were amazing and very comfortable, and I really appreciated the friendly staff who were always willing to help. However, the humidity in the room caused our clothes to smell, which was quite annoying. Additionally, the value for money seemed a bit off at times, especially with the limited dining options.

Rooms

7.0

The rooms were amazing and comfortable, but the humidity caused our clothes to smell.

Service

9.0

The staff was incredibly friendly and hardworking, making me feel welcome throughout my stay.

Location

8.0

The location offered easy access to nearby attractions and restaurants, which was really convenient.

Dining

5.0

Dining was average, with the same options every day; it could use some improvement.

Facilities

6.0

The facilities were decent, but I expected more amenities based on the hotel's reputation.

Christina

United States of America, October 2024

6.0/10

I recently stayed at the hotel and found the location to be pretty great, but the rooms really need some updating as they were humid and caused our clothes to smell. The staff were friendly and did their best, but the service could be a bit inconsistent. The dining options left a lot to be desired as the food was often cold and repetitive. Overall, I think there are better options for the price, but it had its moments.

Rooms

5.0

The rooms were old and extremely humid, which made all of our clothes smell. We had to dry them in the sun after changing rooms.

Service

7.0

The staff were really friendly and hard-working, though we experienced some contradictory information about services.

Location

8.0

The location was convenient, allowing us to navigate to places around the complex easily.

Dining

5.0

The dining experience was average, with food that was cold most days and lacked variety.

Facilities

6.0

The facilities seemed decent, but overall, they didn't impress me.

Grant

United Kingdom, September 2024

5.4/10

The hotel was quite humid during our stay, leading to our clothes smelling musty, especially in the rooms which are dated and need improvements. However, the staff was incredibly friendly and hardworking, making our stay more enjoyable. The location was decent, but we struggled with some services, which could have been better organized. Overall, it was an okay experience, but management needs to address some issues for improvement.

Rooms

5.0

The rooms were old and extremely humid, causing all our clothes to smell. We had to dry them in the sun after switching rooms.

Service

7.0

The staff were very friendly and hard working, but they provided contradictory information at times.

Location

6.0

The hotel's location was relatively good, allowing access to certain areas easily.

Dining

5.0

Breakfast was something to look forward to every morning, but the options were quite limited and the food was often average and cold.

Facilities

5.0

The facilities could definitely use an upgrade, as they felt outdated.

Samantha

United Kingdom, September 2024

6.4/10

I had mixed feelings about my stay at the hotel. On the plus side, the staff was incredibly friendly and hardworking, which really made a difference. However, the room was quite humid, causing our clothes to smell, and the dining options were a bit repetitive and often cold. The location was decent but not without its flaws, making it a bit less appealing overall.

Rooms

5.0

The room was very humid, which caused all our clothes to smell. We had to dry them in the sun when we switched to a different room. It was uncomfortable rather than ideal.

Service

9.0

The staff was very friendly and lovely, always willing to help. Their hard work definitely stood out during our stay.

Location

7.0

The location was reasonable, but it could have been better. It was near some places around the complex, but I expected a bit more convenience.

Dining

5.0

The food was average and often cold, with the same options every day. Honestly, I was hoping for something more exciting at breakfast.

Facilities

6.0

The hotel had some nice facilities, but they weren't as impressive as I had hoped. Overall, they were decent but still left something to be desired.

Kate

United States of America, September 2024

7.6/10

I had a great week at this resort; the rooms were huge and really comfortable, making me feel at home. The staff was incredibly friendly, but sometimes the information they provided was a bit contradictory. The dining options could use some improvement, as it felt a bit repetitive, but the fresh salads were a nice touch. The location was convenient for reaching various places around the complex, and overall, I felt it was good value for money, even if there were some minor issues.

Rooms

8.0

The rooms were huge and very comfortable, although the humidity did cause some issues with our clothes smelling.

Service

7.0

The staff was lovely and friendly, but they sometimes provided contradictory information.

Location

9.0

The location was convenient, with easy access to places around the complex.

Dining

6.0

The dining options were a bit repetitive and tended to be average and cold most days, though breakfast was something to look forward to.

Facilities

8.0

The facilities were well-maintained and quite enjoyable, with a nice pool area and access to amenities.

Friendly staff

Repetitive dining

Aaron

United Kingdom, August 2024

6.8/10

The hotel offered a spacious and comfortable experience but struggled with humidity issues that affected our clothes. The staff was very friendly and helpful, but we did face some contradictions in the information provided. Overall, it was a decent stay, but some improvements could be made to enhance the experience.

Rooms

7.0

The rooms were huge and very comfortable, although the humidity made our clothes smell, requiring us to dry them in the sun when we changed rooms.

Service

7.0

The staff was very friendly and hardworking, but sometimes they provided contradictory information.

Location

8.0

The location was convenient for accessing nearby attractions and there was assistance available for contacting the airline.

Dining

5.0

The dining options were average, with the same items served every day and food that was often cold.

Facilities

6.0

The hotel's amenities were decent, though they could be improved to match the expectations for a more spacious and luxurious feel.

James

United States of America, July 2024

6.8/10

I had an enjoyable stay at this hotel with its huge and modern rooms that offered comfortable pool access. The staff was incredibly friendly and hardworking, but I ran into some issues with contradictory information. While the location was convenient for exploring the surroundings, the dining experience was lackluster with repetitive and cold options. Overall, the hotel offers good value for money, but there are definitely some areas for improvement.

Rooms

7.0

The rooms were huge, very comfortable, and even had pool access. However, the humidity made our clothes smell, leading us to dry them outside after changing rooms.

Service

7.0

The service was friendly and showed that the staff worked hard, but there were times when I received contradictory information.

Location

8.0

The location was convenient for getting to various places around the complex and the staff helped us contact the airline when needed.

Dining

5.0

The dining experience was average, with the same cold options daily. The breakfast did have a nice Danish pastry that was a treat.

Facilities

7.0

The hotel facilities were decent, including a well-maintained pool, but overall they didn't quite meet my expectations.